Knowledge Base
Search for solutions before submitting a ticket.
Network
How to Connect to VPN
First-time setupDownload the VPN client from the company portalInstall with default settingsRestart your computerConnectingFind the VPN icon in your system …
Access & Permissions
How to Reset Your Password
If you can log inPress Ctrl+Alt+DeleteClick Change a passwordEnter your current password, then your new password twiceClick the arrow to …
Email
Outlook Not Syncing
Try these steps in order:Check your internet connection — open a website to verifyRestart Outlook — close it completely and …
Printer
How to Add a Network Printer
Open Settings → Devices → Printers & ScannersClick Add a printer or scannerWait for Windows to discover printersIf your printer …
Other
How to Report an IT Issue
Option 1: Desktop Client (fastest)Press Ctrl+Shift+R on your keyboard. A screenshot will be captured automatically. Describe the issue and click …
